Refund policy
At Sarona, we want you to be delighted with your purchase. If for any reason you’re not satisfied, we offer a flexible refund policy. Please read below for details.
1. Eligibility for Refunds
We accept returns for refund or exchange if:
• The item is in its original condition, unworn, unwashed.
• You request a return within 14 days of receiving your order.
Note: Sale items and custom orders are final sale and not eligible for refunds.
2. How to Initiate a Return
To begin the return process:
1. Contact our team at hello@saronacollection.co.za within 14 days of delivery, providing your order number and reason for return.
2. Our team will guide you through the return process, including any necessary return forms or labels.
3. Return Shipping
• Domestic Returns: Customers are responsible for return shipping costs unless the item was incorrect or defective.
• International Returns: All international returns are the responsibility of the customer, including any duties or taxes related to the return shipping.
4. Processing Refunds
Once we receive and inspect your return, we’ll notify you about the approval status of your refund. Approved refunds will be issued to your original payment method within 7-10 business days.
5. Exchanges
If you would like to exchange an item, please follow the return process above and then place a new order for the desired item. This ensures faster processing and availability.
6. Damaged or Defective Items
If your sarong arrives damaged or defective, please contact us within 7 days of delivery. We will cover return shipping costs and offer a replacement or full refund, as per your preference.
For further questions or assistance with a return, please contact us at hello@saronacollection.co.za
We’re here to ensure a seamless experience for you. Thank you for choosing Sarona!